Frequently Asked Questions

Are the turnaround times guaranteed?

Typically, goods are dispatched within the specified timeframe, and often even earlier. However, there are situations beyond our control, such as unexpected machine breakdowns or production issues related to the complexity of certain jobs, that may cause delays. If such circumstances arise, we will make every effort to contact you and discuss possible options. Once the job has left our premises, we cannot guarantee or take responsibility for the delivery timeframe. It is important to note that meeting any given deadline assumes that the artwork has been approved by the specified time. If you request a proof copy and do not approve it by the latest specified time, it may impact the final deadline.

How do I send my artwork?

After completing the payment for your order, you will have the option to upload your artwork in the designated ‘My Account’ section on the website. It’s important to keep in mind that if you request a manual proof after 1pm, it may cause a delay of 1 working day for your order.

I’m not completely confident with my files. Do you check them?

During the order process, we offer three options:

1) Basic File Check: We examine your file for image resolution or size issues that may impact the printing process. However, we want to emphasize that this check does not include reviewing for spelling or grammar errors. It is your responsibility to ensure the accuracy of the content.

2) File Check with Proof: In addition to the basic file check, we provide a proof copy for your review and approval before printing begins. This allows you to double-check the file and make any necessary changes.

3) Just Print: With this option, your job is directly added to our automated production system without further checking for potential problems. To avoid any delays, it is essential to accurately prepare the file. Please note that we cannot be held responsible for any printing issues caused by incorrectly prepared artwork.

Can I re-order the same items without sending new artwork?

To ensure accuracy and prevent any possibility of printing the wrong file, we kindly request that you provide new artwork for each order. It’s important to note that once your order is completed, we promptly remove your artwork from our system for your privacy and security.

Can I make changes to my order once the artwork has been approved?

Please note that due to our fast turnaround times, we are unable to make any changes to the artwork or order once it has been approved. We kindly ask you to carefully review your proofs before giving your approval. However, if your order has not yet been approved and you need to make a change, there’s no need to worry! We can cancel your current order so that you can place a new one with the revised information.

Can I choose which machine my work is printed on?

Since our system determines the most efficient route for processing your job, taking into account various factors, we cannot guarantee that it will be produced on a specific press.

My question is not listed here, can you help?

If you encounter any issues or need assistance, simply click on the live help button on our website. Our dedicated team members will be there to provide you with the best possible support. Please note that live help is available during business hours. However, during busy periods, evenings, and weekends, our AI assistant (Lyro) will step in to assist you to the best of its abilities.