Typically, goods are dispatched within the specified timeframe, and often even earlier. However, there are situations beyond our control, such as unexpected machine breakdowns or production issues related to the complexity of certain jobs, that may cause delays. If such circumstances arise, we will make every effort to contact you and discuss possible options. Once the job has left our premises, we cannot guarantee or take responsibility for the delivery timeframe. It is important to note that meeting any given deadline assumes that the artwork has been approved by the specified time. If you request a proof copy and do not approve it by the latest specified time, it may impact the final deadline.
Frequently Asked Questions
Are the turnaround times guaranteed?
How do I send my artwork?
Once your payment has been processed during checkout, you can upload your files immediately. Alternatively, after making the payment, you can access your customer area to upload the files corresponding to your order. Please note that the ability to upload will be disabled once the job enters the production stage to prevent any file changes after production has commenced. I hope this information is helpful to you.
I’m not completely confident with my files. Do you check them?
During the order process, you have three options:
**JUST PRINT** – Please select this option if you are content with your poster and have saved it in the appropriate file format, size, and colour profile.
**BASIC FILE CHECK** – Our Production team will utilise pre-press software to verify that the colour profile is accurate, the poster dimensions are correct, and no text will be inadvertently cut off during the finishing process. It is important to note that low-resolution graphics and logos incorporated into a document set to the correct resolution will not be flagged.
**FILE CHECK WITH PROOF** – This option encompasses all elements of the Basic File Check, in addition to a digital proof that will be sent to you via email following the processing of your artwork. You will have the opportunity to review what our Production team observes before printing.
**Please note:** We do not conduct checks for spelling, grammar, font sizes, or other typographic details.
Can I re-order the same items without sending new artwork?
To ensure accuracy and prevent any possibility of printing the wrong file, we kindly request that you provide new artwork for each order. It’s important to note that once your order is completed, we promptly remove your artwork from our system for your privacy and security.
Can I make changes to my order once the artwork has been approved?
Please note that due to our fast turnaround times, we are unable to make any changes to the artwork or order once it has been approved. We kindly ask you to carefully review your proofs before giving your approval. However, if your order has not yet been approved and you need to make a change, there’s no need to worry! We can cancel your current order so that you can place a new one with the revised information.
Can I choose which machine my work is printed on?
Since our system determines the most efficient route for processing your job, taking into account various factors, we cannot guarantee that it will be produced on a specific press.
My question is not listed here, can you help?
If you encounter any issues or need assistance, simply click on the live help button on our website. Our dedicated team members will be there to provide you with the best possible support. Please note that live help is available during business hours. However, during busy periods, evenings, and weekends, our AI assistant (Lyro) will step in to assist you to the best of its abilities.
